The Book

This is our 3rd book and published in Autumn 2009. It has so much new content that we decided it couldn't be a reprint but had to stand on its own.
It has sections on
- The basic ideas and details
- How to implement and troubleshoot
- Evaluation and other service stories
- Demand and Capacity Frameworks
For a contents page click here
However...
We have currently sold out of this version and are rewriting and updating for a 2nd edition. We do have some used copies avaiable so if this interests you or you would like to discuss preordering the 2nd edition please email Ann
Steve and Ann Feb 2012